Shipping policy

1. Order Processing Time

  • All orders are processed within 2–5 business days.
  • Customized or made-to-order products may take 5–10 business days (or more depending on design complexity).
  • Orders are not processed on Sundays or public holidays.

2. Shipping Time

Estimated delivery timelines:

  • Within India: 3–7 business days after dispatch
  • International Orders: 7–15 business days (depending on location & customs)

Please note that delivery timelines are estimates and may vary due to external factors.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order value.
  • We may offer free shipping on selected orders or promotions.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email/SMS.
  • You can track your order using the courier partner’s website.

5. Delays in Shipping

While we strive to deliver on time, delays may occur due to:

  • High order volume
  • Courier partner issues
  • Weather conditions or natural disruptions
  • Government restrictions or holidays

We are not liable for delays caused by third-party logistics providers.

6. Incorrect Address / Failed Delivery

  • Customers must provide accurate shipping details at checkout.
  • If an incorrect address is provided, we are not responsible for failed delivery.
  • Additional shipping charges may apply for re-dispatch.

7. International Shipping (If Applicable)

  • International orders may be subject to custom duties and taxes, which must be paid by the customer.
  • Delivery timelines may vary due to customs clearance processes.

8. Order Status & Support

If you have not received your order within the expected timeframe, please contact us:

9. Damaged During Transit

If your package arrives damaged:

  • Do not accept the delivery (if visibly damaged), or
  • Contact us within 48 hours with photo/video proof